How do I update my contact details in Internet Banking?

Update your contact details today by following these simple steps:

1. Log in to Internet Banking.
2. Select 'Settings' in the menu.
3. Then ‘Contact Details’ or 'Address Details'.

Updating online requires SMS authentication for security. If your mobile number needs updating, or you are not setup for SMS security, please call us on 13 25 85 or visit a branch.

The easiest way to reset your Internet Banking password is to follow the below steps:

1. Click the ’Forgot your password?’ link below the Log In button on the Internet Banking login screen. This will then bring up the Password Reset screen.

2. Enter your Member Number, Date of Birth and Mobile Number.

3. Once you have done this, click Next to be taken to a confirmation screen.

4. Check your details are correct then click the Reset button.

5. You will now receive an SMS message with a temporary password.

You will need to log in with your temporary password and then be prompted to change it when you do.

You can also call the Customer Relationship Centre at 13 25 85 or visit a branch with identification, and a member of our team can assist with resetting your Internet Banking password for you.

If you are currently overseas and need assistance please give us a call on +61 8 8205 8888 or +61 8 7201 2400 and our team will be happy to assist.