Real people, real advice.
Whether you’re a first time home buyer or a seasoned property investor, taking out a loan is a big decision. Start with an obligation-free chat with an expert.
We work to your schedule.
You’re in charge of the when and where. We can meet with you:
- over a phone or video call
- at your home, place of work, or favourite cafe
- at one of our 50+ branches across Australia
Book an appointment.
FAQs.
Your Lending Specialist will provide their direct contact details as the first point of contact, and loan status can be viewed by existing customers within internet banking under ‘Apply’ and then ‘Loan Status’ however, you can always contact the branch or our Customer Relationship Centre staff to direct you accordingly.
Our Customer Relationship Centre operating hours are Monday to Friday 8.00am -8.00pm ACST and Saturday 9.00am-3.00pm ACST.
Useful links
Although many aspects of the application process are standard, in order to understand how much you can borrow we need to understand your individual circumstances.
You can:
- Contact our Customer Relationship Centre Monday to Friday 8.00am -8.00pm ACST and Saturdays 9.00am-3.00pm ACST
- Contact us via Live Chat for general information Monday to Friday 9.00am -6.00pm ACST and Saturdays 9.00am -3.00pm ACST
- Attend a branch
- Meet with an experienced Lending Specialist.
Useful links
To pre-qualify for a home loan, please have the following information handy:
- Details of the property you are looking to buy, build or refinance. This includes the:
- Purchase price
- Build cost
- Value of the property
- Your contribution (to cover deposit and buying costs).
- Details of your:
- Income
- Monthly living expenses
- Property assets
- Existing loans
We're an award-winning lender.
Recognition we've received for doing right by our customers.
Forbes World's Best Banks for 2024
Canstar's Customer Owner Bank of the Year, Digital Banking 2015 - 2024
Canstar's Customer Owner Bank of the Year, Most Satisfied Customers 2023
