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If you are having problems connecting to our new Internet Banking site, click here for some suggested browser fixes

Microsoft Edge (default browser for Windows 10 users):

  • In the top right hand corner there is an icon of three dots. (It appears to the right of a smiley face)
  • Click on the dots, and a list of options will come up
  • Click “Clear Browsing Data” and then choose what to clear (Cookies and Cached Files)
  • Click “Clear”
  • Close down out of the menus, close and re-open the internet browser and try logging in to internet banking again.

Internet explorer (Default for older versions of windows)

  • Click on the little cog in the top right hand corner of the browser
  • Click “Internet Options”
  • In the “General Tab” there is a section titled “Browsing History”
  • Click “Delete”
  • Tick the following options

old ie browser cache

  • Click “Delete”
  • Close all menus, restart Internet Explorer and login to online banking.

Safari (default for Apple products)

Safari is a little more complicated:

To delete cookies:

  • Click Preferences
  • Under the “Security” tab, click “Show Cookies”
  • Click “Remove All”

To delete cached data:

  • Click Preferences
  • Click Advanced
  • Tick “Show Develop menu in menu bar”
  • Close preferences.
  • There will now be a “Develop” option in the tool bar at the top of the page – click Develop
  • 2/3rds of the way down will be an option “Clear Cache” – Click that.
  • Restart Safari and login to internet banking.


To delete cookies

  • Click Menu (the button with three horizontal lines)
  • Click “Options”
  • Click “Privacy”
  • Click “Show Cookies”
  • Click “Delete all cookies”

To delete cached data

  • Click Menu (the button with three horizontal lines)
  • Click “Options”
  • Click “Advanced”
  • Click “Network”
  • Under “Cached Web Content” click “Clear Now”

Google Chrome

  • Click Menu (three verticle dots)
  • Click Settings
  • Click Privacy
  • Click “Clear Browsing Data”
  • Tick “cookies and site data” & “cached images and files”
  • Click “Clear data”
Bendigo and Adelaide Bank

AWA Mutual Limited ACN 087 651 652 (AWA) is an agent of Bendigo and Adelaide Bank Limited (Bendigo Bank) ACN 068 049 178 AFSL/Australian Credit Licence 237879 in the distribution of AWA Alliance Bank branded products and services. AWA also has arrangements with other third parties as detailed in the Financial Services Guide.

AWA Alliance Bank branded deposits and loans are deposits and loans of Bendigo Bank. This website provides general advice only and information has been prepared without taking into account your objectives, financial situation or needs. We recommend that you seek independent advice before making any decisions based on this information. Consider the relevant disclosure documents, which includes terms and conditions for the various AWA Alliance Bank products and services as this information is relevant when deciding whether to acquire or hold an AWA Alliance Bank product. AWA Alliance Bank is a trade mark of Bendigo Bank.