Member Survey Results 2018
- 22 June 2018
Thank you to all members who took the time to give us feedback via our Member Survey. The results have been reviewed by the board, and by our staff, and will help keep us focused on the areas most important to you as we continue to strive to offer you the best banking products and services.
We received 356 completed surveys, of which 89% were a result of the direct email sent to members.
Member selected Top 5 charity or philanthropy activities
- Mental health
- Aged care
- Domestic Violence
- Environment
- Homelessness
We have taken on board your preferred philanthropic activities and have partnered with PEACH in Mandurah and Give Where You Live in Geelong to work on projects that assist the disadvantaged within our communities. Keep an eye on our website as we have an exciting community announcement to make in late July 2018.
Over 90% of respondents rated AWA as positive or extremely positive in the following areas:
- Wait times
- Staff friendliness
- Staff knowledge
- Staff efficiency
- Willingness to go above and beyond expectations
- Ability to accommodate member needs
It is pleasing to receive this positive feedback as we strive to maintain the above standards as our point of difference between us and other financial institutions.
80% - 89% of respondents rated AWA as positive or extremely positive in the following areas:
- Ease of use online
- Website layout
- Website information
- Internet banking
- Convenience
- Fees and charges
We have made some substantial investments into our online/digital banking services as research shows that this is where the future of banking is heading. We have also removed all transactional fees and charges and we no longer charge Personal or Mortgage Loan Application fees.
Member selected Top 5 reasons for banking with AWA
- Loyalty 61%
- Relationship with staff 57%
- Rates/Fees 56%
- Ability to help where others can’t 19%
- Community Support 17%
Referrals and partnerships are an important part of our business, if you are happy with the products and service you receive from AWA we would appreciate the opportunity to talk to your friends and family about their banking needs.
The following members were the winners of $50 Gift Vouchers and have been notified:
J Meulblok, C Rennie, M Oakley, C Whitfield and B Pridmore
