Internet Banking Guide

Internet Banking?

Our online Internet Banking facility assists our members in obtaining information on their accounts, paying bills and transferring funds.

Features include:

• Pay bills
• Redraw on Mortgage loans
• Display transaction details
• Print statements
• Transfer funds within your membership
• Transfer funds to other memberships (subject to authorisation)
• External Funds Transfer
• View loan, term deposit, payroll details
• Obtain interest earned details

Information for First-Time Users

How Do I Apply For Internet Banking?

Our staff are happy to assist new and existing customers with internet banking registration. Visit a branch, or contact us here

You can review the Condition of Use in our PDS.

Can I Change The Password?

Yes. The system will require you to change your password the first time you use Internet banking. The password must be a minimum of 4 characters and can be a combination of the numbers 0 - 9 and/or letters A - Z. Passwords are case sensitive.

You can change your password at any time and is recommended that you do so on a frequent basis for your own security.

Please refer to the Product Disclosure Statement for more information on security of your access code.

Information for Everyone

What If I've Forgotten My Access Code Or It Does Not Work?

You must notify the AWA Alliance Bank that your access code is not working or you have forgotten your code. The Alliance Bank will issue you a new code after they have performed the appropriate identity checks.

Can I Transfer Funds To Another Bank?

Yes. You can transfer funds to an external bank account providing you have the BSB, account number and account name. Please ensure the correct details are provided to avoid payment being delayed or returned. Please refer to the Product Disclosure Statement for more information on processing EFT transactions.

Is BPAY Available Through Internet Banking?

Yes, you can pay any bill displaying the BPAY logo using Internet Banking.

How Do I Print A Statement Through Internet Banking?

Historic statements can be viewed and printed from the “Statements” tab

Are There Any Associated Fees?

Online transactions or transfers no longer carry any fees.

Security

To ensure that there is no unauthorised access to your membership:

• Access will be locked after 3 incorrect attempts at logging in to Internet Banking
• The access code that you are issued on registration will only be valid for 7 days; after this time has expired you will need to register again
• Notify us of changes to address and contact details immediately
• Examine your periodical statement immediately upon receiving it to identify and report, as soon as possible, any instances where the Internet Banking service has been used without your authority
• Check your last log-in details which will appear on the Introduction page every time you log into the Internet Banking service and notify us immediately if the last log-in details are incorrect.
• If your account becomes locked, it will then be necessary to contact us to request that your Internet Banking access be reinstated.

If you have any questions regarding the above, please contact us.