AWA Banking App FAQ's

Where can I download the AWA Alliance Banking App?

The AWA Alliance Banking App is available at no cost from both the App Store and Google Play Store. The links for download are available below:

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What do I do once I download the AWA Alliance Banking App?

Once you have downloaded the app and are registered for Internet Banking, you will be required to enter your member number and Internet Banking password. You will then be asked to set up a confidential PIN, Touch ID or security pattern to log into the app in the future.

How can I access my accounts in the AWA Alliance Banking App?

To be able to access your accounts using the AWA Alliance Banking App, you must first be registered for Internet Banking. If you are not registered for Internet Banking contact our staff on 1300 056 953, email This email address is being protected from spambots. You need JavaScript enabled to view it., or visit our Geelong, Mandurah or Portland branches.

What do I do if I forget my PIN, Touch ID or security pattern to log into the app?

 Simply tap ‘Forgot Login’ and reset your PIN, Touch ID or security pattern with your Internet Banking password and member number. If you still cannot access the app after resetting your security information, contact our staff on 1300 056 953.

What do I do if my phone is lost or stolen?

Please notify AWA Alliance Bank on 1300 056 953, email This email address is being protected from spambots. You need JavaScript enabled to view it., or visit our Geelong, Mandurah or Portland branches to speak to our staff.

What do I do if I purchase a new phone?

Should you purchase a new phone, you will need to download the app on your new phone you’re your Internet Banking password and member number. In the app on your old phone, you must de-register the app from the Manage Devices option in the Settings menu.

How do I manage my devices in the app?

If you would like to remove a device from the AWA Alliance Banking App, select ‘Accounts’ and select the option ‘Manage Devices’. From there, simply swipe left on the device you no longer wish to access the app on and select ‘Remove’. Once removed, the app will no longer be accessible on that device.AWA

Bendigo and Adelaide Bank

AWA Mutual Limited ACN 087 651 652 (AWA) is an agent of Bendigo and Adelaide Bank Limited (Bendigo Bank) ACN 068 049 178 AFSL/Australian Credit Licence 237879 in the distribution of AWA Alliance Bank branded products and services. AWA also has arrangements with other third parties as detailed in the Financial Services Guide.

AWA Alliance Bank branded deposits and loans are deposits and loans of Bendigo Bank. This website provides general advice only and information has been prepared without taking into account your objectives, financial situation or needs. We recommend that you seek independent advice before making any decisions based on this information. Consider the relevant disclosure documents, which includes terms and conditions for the various AWA Alliance Bank products and services as this information is relevant when deciding whether to acquire or hold an AWA Alliance Bank product. AWA Alliance Bank is a trade mark of Bendigo Bank.